An online gallery dedicated to
Bobbie Carlyle-
Carlyle Studios


BobbieCarlyle@yahoo.com
tel: 703-915-9264

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Customer Service

We are committed to you, our customers, and your satisfaction.  We try to understand and meet your needs so you may get the desired sculpture at the best possible price for your ideal location. 
Contact Information

(Daughter and Art Representative to Bobbie Carlyle)
Jennifer Crosby
5640 Reykjavik Place, Dulles, VA 20189-5640
tel: (703) 915-9264
fax:
(703) 997-7569
send email to:
bobbiecarlyle@yahoo.com

Hours

Feel free to contact me at any time.  If I can't answer the phone, please leave a message and I will return your call when I can.

Response Time

If I'm not available via phone, I'll try to return your call within 1 business day.  Depending on the nature of your email, you should expect a response within 1-2 business days. 

Terms and Policies

Payment

You agree to pay a non-refundable payment of fifty percent (50%) of the Total Purchase Price and agree to pay the remaining unpaid balance of the Purchase Price of the Sculpture prior to the shipment of the sculpture. In addition, you are responsible for all costs of crating, packaging, shipping and insurance related thereto.  If the sculpture isn't immediately available then the foundry process will not begin until receipt of the down payment.

We accept credit cards, money wires, and checks, or you may pay on-line via PayPal by clicking on a Buy Now link on the Price List page.

Returns

You can return a product within 60 days to receive your money back, minus shipping.  Due to the cost of production, only 50% of your payment is returnable.  You are responsible for the shipping cost to return the undamaged sculpture.  If there is damage,  the amount of damage will be assessed and the amount of your payment you receive back will reflect the amount of damage.

Cancellations

You may cancel your order at any time with no penalties provided you haven't paid your non-refundable down payment of 50%.   Once the down payment is paid,  foundry process is started and you lose out on the down payment.  To cancel your order just contact us at the email or phone number above.

Credits/Refunds

If you cancel or return your order a refund will be issued in the method of initial payment. For example, if you pay via credit card your credit card will be charged back the appropriate amount.

Satisfaction Guarantees

All of Bobbie's sculptures are 100% satisfaction guaranteed.  If you should decide that you aren't totally pleased with your purchase just return it within 60 days to receive your money back.  For the lifesize sculptures and above, it is only 50% money back due to the large cost to create the piece.  Just contact us at the phone number or email stated at the top of this page.

Contracts and Terms of Use

There is a contract that will need to be filled out and signed by you (the purchaser) and Bobbie Carlyle. 


   

All rights reserved on Bobbie Carlyle's sculptures, 2004

This website is owned and operated by Jennifer Crosby.